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Terms and Conditions

Effective: September 2, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Agent 20SEVEN website, voice services, WhatsApp messaging, and related AI-powered offerings (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

Your use of the Services constitutes acceptance of these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

Agent 20SEVEN provides AI-powered voice answering, outbound calling, WhatsApp messaging, appointment scheduling, and customer-engagement services. Features, availability, and pricing may change at any time.

3. AI Output Disclaimer

AI-generated responses may be inaccurate, incomplete, or outdated and are not professional, legal, financial, or medical advice. Verify anything you rely on for material decisions and request human assistance when appropriate.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any law or third-party right.
  • Send spam, harassing, deceptive, or unlawful communications.
  • Upload malicious code, attempt to breach security, or interfere with normal operation.
  • Reverse engineer, scrape, or misuse the Services or underlying models.
  • Impersonate any person or misrepresent your affiliation.

5. Recording & Consent

Voice and messaging interactions may be recorded and transcribed for quality assurance, training, compliance, and dispute resolution. Where required by law, we provide notice and rely on your continued participation as consent. If you do not consent, end the interaction and request a human callback.

6. Data Protection Commitments

Personal data processed through the Services is handled in accordance with our Privacy Policy and applicable data-protection laws (including, where relevant, GDPR, UK GDPR, CCPA/CPRA, and similar regimes). Our commitments include:

  • Lawful processing: we process personal data only for defined, lawful purposes with an appropriate legal basis.
  • Data minimization: we collect only what is necessary to provide and improve the Services.
  • Purpose limitation: we do not use personal data for purposes incompatible with those disclosed to you.
  • Confidentiality: access to personal data is restricted to authorized personnel bound by confidentiality obligations.
  • Security: we apply industry-standard technical and organizational measures, including encryption in transit (TLS 1.2+) and at rest (AES-256 or equivalent), role-based access controls, MFA for administrative access, network monitoring, and secure software-development practices.
  • Processors: our vendors (telephony, messaging, AI, calendar, email, hosting, analytics) are engaged under written data-processing agreements requiring equivalent protections.
  • International transfers: cross-border transfers rely on Standard Contractual Clauses, adequacy decisions, or equivalent safeguards.
  • Retention & deletion: personal data is retained only as long as necessary and then deleted or anonymized.
  • Data-subject rights: we honor access, rectification, deletion, restriction, portability, objection, and consent-withdrawal requests as required by law.
  • No sale of data: we do not sell personal information and do not share it for cross-context behavioral advertising.
  • Breach notification: we maintain incident-response procedures and will notify authorities and affected users where legally required.

If you are a business customer (controller) and we process personal data on your behalf (processor), a separate Data Processing Agreement will apply on request and will govern in the event of conflict with these Terms with respect to that processing.

7. Customer Responsibilities

You are responsible for: (a) providing accurate information; (b) obtaining any consents required from your own contacts before we communicate with them on your behalf; (c) complying with laws applicable to your use of the Services (including telecommunications, marketing, and privacy laws such as TCPA, CAN-SPAM, PECR, and GDPR); and (d) safeguarding any credentials issued to you.

8. Intellectual Property

All Services content, software, trademarks, and materials are owned by Agent 20SEVEN or its licensors. Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. No other rights are granted.

9. Confidentiality

Each party will protect the other's non-public information with the same care it uses for its own confidential information and no less than reasonable care, and will use it only to perform under these Terms.

10. No Warranty

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free results.

11. Limitation of Liability

To the maximum extent permitted by law, Agent 20SEVEN and its affiliates are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from your use of the Services. Our aggregate liability will not exceed the amounts paid by you to us in the twelve months preceding the claim, or, if none, one hundred U.S. dollars.

12. Indemnification

You agree to defend, indemnify, and hold Agent 20SEVEN, its affiliates, and personnel harmless from claims, damages, liabilities, and expenses arising from your misuse of the Services, your content, or your violation of these Terms or applicable law.

13. Suspension & Termination

We may suspend or terminate access to the Services if you violate these Terms, create risk or possible legal exposure, or fail to pay applicable fees. Provisions that by their nature should survive termination will survive.

14. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Agent 20SEVEN operates, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of that jurisdiction, unless required otherwise by mandatory local law.

15. Changes

We may update these Terms at any time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms can be submitted through the contact form on our home page.